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Set up your Google Business Profile and add Heaston Innovations as a manager

This takes about 15 minutes. You keep full ownership the whole time. Heaston Innovations only gets manager access, so we can keep your profile updated and pull your reviews for your website.

I'm starting from scratch Already have a profile? Add me as a manager

Video walkthrough coming soon

What you need before you start

robin@heastoninnovations.com

Part A: Create or claim your profile

  1. Go to Google Business Profile

    On your computer or phone, go to business.google.com and sign in with the Google account you are using for your business.

    The business.google.com sign in screen Screenshot 01
    The business.google.com sign in screen.

  2. Start your profile

    Select Create your profile (or Start now if that is what you see). If Google shows you a business that looks like yours already, do not create a new one. Skip to the next step to claim it instead.

    The Create your profile or Start now screen Screenshot 02
    The Create your profile / Start now screen.

  3. Search for your business name

    Type your business name. If your business already appears in the list, select it to claim it. If it does not appear, select the option to add it as a new business.

    Business name search results screen Screenshot 03
    The business name search results, showing an existing match if one appears.

  4. If your business already shows up on Google Maps

    Search for your business name and city in Google Maps. If you see a listing, select it, then select Claim this business, then Manage now. Follow the prompts to verify you are authorized to manage it.

    If the listing already shows as verified and claimed by someone else, use the "Request access" option on that listing instead of trying to create a duplicate. See the FAQ below for what to do if a former employee or agency set it up.
    Claim this business and Manage now buttons on a Google Maps listing Screenshot 04
    The Claim this business and Manage now buttons on an existing Maps listing.

  5. Choose your business category

    Enter the category that best describes your business, for example "Plumber" or "Dentist." This helps customers find you when they search.

    Business category selection screen Screenshot 05
    The business category selection screen.

  6. Add your location or service area

    If customers visit your business in person, enter your street address. If you travel to customers instead, choose to set a service area and enter the cities or zip codes you serve.

    Location and service area entry screen Screenshot 06
    The location and service area screen.

  7. Add your contact details

    Enter your business phone number and website address, then select Next.

    Phone number and website entry screen Screenshot 07
    The phone number and website screen.

  8. Verify your business

    Google will offer you a verification option. Video verification is the most common option right now, where you record a short video showing your business. Depending on your business, you may instead be offered a phone call, text message, email, or postcard. Choose whichever option Google offers you and follow the on-screen instructions.

    Verification can take anywhere from a few minutes to a few weeks depending on the method. This is normal. See the FAQ below if verification seems stuck.
    Verification method selection screen Screenshot 08
    The verification method selection screen.

Part B: Add Rob as a manager

  1. Open your Business Profile settings

    Go to business.google.com and sign in. Select More, then select Business Profile settings.

    The More menu with Business Profile settings option Screenshot 09
    The More menu and Business Profile settings option.

  2. Open People and access

    In Business Profile settings, select People and access.

    People and access screen showing current users Screenshot 10
    The People and access screen showing current users.

  3. Add a new person

    At the top left, select Add.

    Add button in the top left of People and access Screenshot 11
    The Add button in the top left of People and access.

  4. Enter Rob's email

    Type robin@heastoninnovations.com in the email field.

    robin@heastoninnovations.com
    Email entry field with robin at heastoninnovations dot com typed in Screenshot 12
    The email entry field with robin@heastoninnovations.com typed in.

  5. Choose the Manager role

    Under Access, select Manager. Do not choose Owner or Primary owner.

    Choose Manager because it lets Rob keep your profile updated and respond to activity, but it does not let him remove you or delete the profile. You stay in full control.
    Access role picker with Manager selected Screenshot 13
    The Access role picker with Manager selected.

  6. Send the invite

    Select Invite. You are done with the part that needs your action.

    Invite button after Manager is selected Screenshot 14
    The Invite button after Manager is selected.

What happens next

Rob will get the invite at robin@heastoninnovations.com and accept it. There is nothing else for you to do. Once you have sent the invite, text Rob to let him know it is done.

Common questions

I already have a Google Business Profile but do not know the login

Search your business name in Google Maps and look for a "Request access" or "Claim this business" option on the listing. Google will guide you through verifying that you are authorized to manage it. If that does not work, message Rob and he can help you figure out the next step.

A former employee or an agency set up our profile

You can still request access. Search your business on Google Maps, open the listing, and look for a "Request access" option. Google will contact the current manager or owner, or offer a verification path if no one responds in time.

My verification failed or has been pending for a while

This is common and usually not a problem. Go back to business.google.com, open your profile, and check the verification status. If it has been pending more than a few days, Google's support pages let you request a review. Text Rob if you get stuck and he can help you sort it out.

Can I remove Rob later

Yes, at any time. Go to Business Profile settings, then People and access, find Rob's name, and remove him. This does not affect your ownership of the profile.

What is the difference between Owner and Manager

An Owner has full control, including the ability to add or remove other people and delete the profile. A Manager can update information and respond to customers, but cannot remove people or delete the profile. You should stay the Owner and add Rob as a Manager.

Do I need to do anything after I send the invite

No. Once you send the invite, just text Rob to let him know. He will accept it on his end.